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DiscoverSpas.com Newsletter
March 4, 2008

 

March 2008 DiscoverSpas.com Newsletter
Dear Spa Friend,
 

The International Standards of SpaExcellence(SM)2008 Our Spa system transforms the spirit and the intentions of what we want to provide for our Guests into reality.  In our Spa, all processes interact to create the Guest experience.  In order to be fully functional, our system has to have an aim, a method and a way to measure our effectiveness.  We define the aim of our system in our vision, mission, and values.  Our methods are the interconnected processes.  Our effectiveness is measured by assessments and key performance indicators.  Our Spa system is the invisible glue that transforms our intention into the Guest's and staff's experiences. 

~ Linda Bankoski and Julie Register ~
 
March is Nutrition Month, Rosacea Awareness Month and Women's History Month. Daylight Savings Time starts in the US on March 9 and in the EU on March 30, Earth Day will occur on March 20 and the Vernal Equinox (First Day of Spring) is March 20.
 
In this newsletter, you can find what's new on the DiscoverSpas.com web site:
The DiscoverSpas.com web site exists to help you create and find the best spa experience to reduce stress and improve/maintain good health. SpaQuality LLC exists to help spas provide excellent experiences for you.

Wishing you abundance,

Julie Register

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You can read past DiscoverSpas.com Newsletters HERE.
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The 4th Edition of The International Standards of SpaExcellenceSM Just Released!!
 

by Linda Bankoski and Julie Register


The International Standards of SpaExcellenceSM2008

Each year SpaQuality LLC (Linda Bankoski and myself, Julie Register) update The International Standards of SpaExcellenceSM with improvements based on our experiences with and knowledge of best practices in high performance organizations and recommendations from spa consultants, owners, directors, GMs and guests.

We are very excited about the just-released International Standards of SpaExcellenceSM2008! This year we've added detailed guidance, tools and examples to help explain and illustrate the practical application of each section of The Standards.

We added detail on risk management with the addition of a risk analysis process, form and example that includes actual calculations to help spa managers identify their greatest risks and help them prioritize their efforts and resources. Some of the other tools and examples include:

  • Questions to help management define a spa's vision, mission and values,
  • Examples of key performance indicators (KPIs),
  • Spa system business reviews,
  • A proven spa improvement process,
  • Necessary documentation,
  • Document Control Procedure,
  • Project Management GANTT Chart,
  • Operations Flow Chart,
  • Inspection Checklist,
  • Self Assessment Report, and
  • Graphs and charts showing data analysis.
The International Standards of SpaExcellenceSM describe the four key areas of a complete spa quality management system:
  • Spa Management - These processes communicate what is important to the Spa's success, define roles and responsibilities and evaluate the Spa's effectiveness and efficiency. Examples include establishing the culture, setting the Spa's vision and mission and values, strategic planning, resourcing, leadership deployment and business review.
  • Spa Guest Experiences - These processes are used to plan the Spa's treatment menu and required facilities, equipment and supplies, control the delivery of Guest Service, and identify ways to improve the Guest experience. Examples include booking appointments, treatment delivery (SOPs / protocols), adding services to the Spa menu, expanding a Spa's facility, and providing and displaying retail products.
  • Spa Operations Support - These processes are the back-of-the-house processes used to ensure that the Spa can deliver consistent treatments and meet regulatory requirements in order to optimize the Spa business operations. Examples include training needs analysis, training staff, cleaning the Spa facility and equipment, purchasing and receiving, product storage, and maintaining equipment and facilities.
  • Spa Improvement - These processes identify opportunities for the Spa to minimize risks and continually improve in all aspects of the Spa business and in Guest satisfaction. Examples include evaluating Guest feedback, root cause analysis (finding and correcting problems at their source), Spa self-examination and assessments, using audit and testing systems and personnel to identify what needs improvement, and identifying and eliminating sources of risk and waste.

Spas all over the world have purchased The Standards since the first edition was published in 2004. Spa owners, spa directors, spa managers, spa consultants and general managers of hotels or resorts with spas will find the information found in The International Standards of SpaExcellenceSM2008 extremely valuable.

Availability: The International Standards of SpaExcellenceSM2008 will be ready to ship mid-March.
Description: 86-pages, 8.5" x 11", spiral bound
ISBN: 978-0-9815649-0-6
Cost: $195 US, includes shipping in the US (email julie.register@dol.net for a quote to ship outside the US)
Payment: Pay by credit card through PayPal by clicking the button below

 

or send a check with shipping information to:
Julie Register
Managing Director, Operations
SpaQuality LLC
1024 Oriente Avenue
Greenville, DE 19807

Click here for more details on The International Standards of SpaExcellenceSM2008...

Women's Wellness and Spa Weekend at Bedford Springs Resort in Bedford, Pennsylvania
 

A Review by Julie Register

It was the best of times, it was the worst of times. The Women's Wellness and Spa Weekend at Bedford Springs Resort in Bedford Pennsylvania far exceeded my expectations. The event was well-organized, the speakers excellent and the resort beautiful. This article includes wonderful stress reducing techniques and guided imagery audio files offered by the speakers, as well as extensive photo galleries. The event included a two-night stay at Bedford Springs Resort, yoga and tai chi classes, use of the fitness center and pool, admittance to all presentations, delicious meals (2 breakfasts, 1 lunch, and a fabulous 7-course interactive Chef's Table dinner with wine pairings), workshops and activities, and a spa amenity gift. Unfortunately, things completely unraveled after the event was officially over.
~Julie

Read the Article for Details...

Spa Art Gallery & Shop
 

Montecatini Spa, Italy
signed by Artist Linda Troeller


Montecatini Spa, Italy
March's featured photo: Montecatini Spa, Italy
Size: 13" x 19"
Price: $450 US includes shipping in the USA

Go to the DiscoverSpas.com Spa Art Gallery and Store for additional image sizes and more photos.

This is the ninth month I am featuring the Spa Photography of artist Linda Troeller. Linda is an award-winning photographer who has been featured in the New York Times, Marie Claire Magazine, Healing Retreats and Lifestyles, GQ Magazine, Forbes Magazine and a number of publications for spa professionals. She is the creator of Spa Journeys and Healing Waters. Troeller's style captures the fluidity of water and the luminosity of physical shapes in spa settings. I had the pleasure of spending time with Linda at Toskana Therme in Bad Sulza, Germany where many of her photographs adorn the walls. A new giclee print, signed by the artist, will be featured each month.
~Julie

Spa Contests and Sweepstakes
 


Win Trips to Spas!

Be sure to enter the 16 contests and sweepstakes that end in March for a chance to win:

- a prize worth $15,000 including $10,000 spending cash, 5 days/4 nights at the Gran Melia in Puerto Rico, Airfare for 2 people, High-end luggage, Spa treatment, Dinner, Sunset and dinner tour boat charter, Golf, Horseback riding and Cooking class with chef to learn local cuisine.

- a $2750, two-night trip to Miami for Cosmo's Record-Breaking Bikini Challenge including accommodations, airfare, a nutritionist/trainer session, a spa package, a bathing suit, and products from Nivea.

- a $3,900+ trip for 2 to the Ojai Valley Inn and Spa including air transportation, 2 nights accommodations, a $400 Spa gift certificate, a $200 American Express gift card and a Maybelline prize package.

- a $500 Spa Gift Certificate.

- a spa gift certificate for you and 4 friends and 5 BlackBerry Pink Pearl Smartphones. Total value: $5,000.

- a trip for 2 to the Ojai Valley Inn & Spa resort in Ojai, CA including air travel, 4 days / 3 nights accommodations, use of a rental car for 4 days, 3 luxurious spa treatments per person (gratuity included), use of Spa Facilities, 1 round of golf for 2, and a $700 food and beverage card.

- $5,000 USD that may be used toward a trip for two to a spa resort of winner's choice.

- 2 nights of accommodations at Estancia La Jolla Hotel and Spa, breakfast for two each morning of your stay, a Ferrari F430 to cruise the California coast for half a day, limo transport to and from an exquisite yacht for a romantic harbor cruise, dinner for two in the hotel's award-winning restaurant, Adobe El, and a couple's massage.

- two $350 USD Spafinder.com gift cards, 1 for the winner and 1 for a guest.

- Four days and three nights at the luxurious Canyon Ranch in Tucson, Arizona. There you'll have unlimited use of the spa facilities, a selection of 45 complimentary fitness classes and three gourmet meals every day.

- one of 5 stress relieving spa getaways - choose from 1) Canyon Ranch Spa, in Tucson, AZ, 2) Ritz Carlton Marina del Rey Hotel and Spa, in Los Angeles, CA, 3)The Spa at Mandarin Oriental, in Miami, FL, 4) Ritz Carlton Grand Cayman Silver Rain Spa, in the Cayman Islands or 5) Grand Hyatt Kauai ANARA Spa, in Kauai, HI.

- a $3,000 Spa Weekend Getaway

- a 2-night, $4,500 spa trip.

- A $8,700, 5-day/4-night trip for 2 to a Spa Resort in Las Vegas NV, Los Angeles CA, Tempe AZ or Gulf Breeze FL.

- an all-inclusive four-day, three-night spa resort trip for two, including airfare worth $3,200 USD.

- One of 7 unique vactions including a 4 day/3 night trip for two to Las Vegas, Nevada with tickets to KA by Cirque du Soleil, dinner for two at Fiamma and spa admission passes for two to the MGM Grand Spa or a 4 day/3 night trip for two to San Diego, California including dinner at Mistral and spa treatments for two at Sea Spa

Enter the Contests and Sweepstakes...

  
Best Spa Lists
 



2008 Condé Nast Traveller's (UK) Readers' Spa Awards

 

 

Condé Nast Johansens Spa Award Winners 2008

 

More Top Spa Lists...

Publications Being Released in March
 

Creating Profitability in the Medical Spa Creating Profitability in the Medical Spa
Milady's Aesthetician Series

This reference provides aestheticians who are considering opening a spa with information about developing a business plan, employee hiring, training, employee management, customer service, developing marketing plans and understanding spa operations and legal issues.


Purchase Creating Profitability in the Medical Spa
...

SpaSpa
Some of the world's most exceptional historical, thermal, thalassic, wellness and health resort, new age, adventure, day, and hotel spas from around the world are reviewed in this volume.


Purchase The Spa Book...

 

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