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The International Standards of SpaExcellence(SM)2008
The International Standards of SpaExcellence(SM)2010

Managing for the Sustained Success of a Spa - A Quality System Approach
with Guidance and Examples

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**Electronic file will be sent via email.

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Spa People in the News

The Ritz-Carlton, Los Angeles Announces Announces Melissa McMahon New Spa Director

Melissa McMahon Brings Over 15 Years of Spa and Wellness Experience to the New Downtown Los Angeles Hotel

Los Angeles , CA . –  January 18, 2010 – Melissa McMahon has been appointed Spa Director at The Ritz-Carlton, Los Angeles. With over 15 years of experience in the spa and wellness industry, she will now manage the newly opened Ritz-Carlton Spa, Los Angeles, the only luxury spa located in Downtown L.A.

McMahon's interest in alternative therapies and wellness began when her sister became a two-time Olympic Luger. Initially broadening her interest in the health and wellness industry to include massage therapy, McMahon next became a certified esthetician. She continued advancing her education by pursuing a Stott Pilates™ instructorship, gaining experience as the studio director and master trainer at The Studio in Boston and as business manager and senior muscular/sports therapist at the Muscular & Sports Therapy Center in Marblehead, Massachusetts.

In 2003 she joined the Stoweflake Resort & Spa in Stowe, Vermont as the Director of Pilates, Medical Esthetician, Muscular & Spa Therapist, bringing her vast expertise to one position. After five years with Stoweflake, McMahon assumed the position of Spa Manager at The Spa @ Stowe Mountain Lodge, serving as a valuable member of the pre-opening team.

In 2009 she moved west to assume the position of Spa Director at Sense, A Rosewood Spa @ Rosewood Sand Hill, located in the Northern California. There she oversaw the 17,000-square-foot spa’s daily operations and managed the spa’s treatment menu.

"We are very excited to have Melissa join our Ladies and Gentlemen. Her caliber of experience and track record enhance the already exceptional team at the hotel’s spa," said Raj Khubchandani, Hotel Manager of The Ritz-Carlton, Los Angeles. "Her world class knowledge will allow us to continue in The Ritz-Carlton service tradition that our guests expect."

 

About The Ritz-Carlton, Los Angeles

Opened in April, The Ritz-Carlton, Los Angeles at L.A. LIVE features 123 well-appointed guestrooms, including 13 suites and one 3,000 square-foot The Ritz-Carlton Suite. The hotel is home to WP24 Restaurant & Lounge, the latest restaurant concept by celebrity chef Wolfgang Puck, and The Gallery Collection, more than 100,000 square-feet of meeting and event space.  Guests will enjoy the best views in Los Angeles from virtually any part of the hotel, including the 3,400 square-foot signature Ritz-Carlton Club Lounge and the exclusive, private rooftop pool and bar on the 26 th floor.  The Ritz-Carlton, Los Angeles shares the distinctive, 54-story tower with sister hotel The JW Marriott Hotel Los Angeles at L.A. LIVE and The Ritz-Carlton Residences at L.A. LIVE. Steps away from STAPLES Center, Nokia Theatre L.A. LIVE, The GRAMMY ® Museum and an array of restaurants, venues and nightspots, The Ritz-Carlton, Los Angeles is at the center of one of the most exciting parts of the city. 

About The Ritz-Carlton Hotel Company, L.L.C.

The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 73 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe with future openings including Dubai International Financial Centre, United Arab Emirates; Shanghai, Pudong; and Hong Kong, Kowloon. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award, which recognizes outstanding customer service. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company web site at www.ritzcarlton.com.

 

More Spa People in the News

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Featured Spas

New Spa at Playacar Palace in Playa del Carmen, Mexico
New Spa at Playacar Palace in Playa del Carmen, Mexico

Guests who book a stay of five-nights or more can also take advantage of a $1,500 Resort Credit , which can be used on room upgrades, spa and beauty salon treatments, golf outings, romantic dinners, and more. Palace Resorts all-inclusive accommodations start at $171 per person, per night, based on double occupancy. To reserve your Palace Resorts stay, please visit www.PalaceResorts.com, call (800) 635-1836 or contact your preferred travel professional.

Lantana Spa at JW Marriott San Antonio
Lantana Spa at JW Marriott San Antonio

Farm to Treatment Table Lavender Experience
This package is available Saturdays only, May 12 – July 14 (excluding June 8), must be booked one week in advance and requires 48 hours notice for cancellation. 
Includes Hill Country Lavender Farm tour, a bottle of organic lavender massage oil made at the farm, lunch at Replenish Spa Café with items featuring lavender, and a lavender-based spa treatment featuring the organic lavender massage oil from the Hill Country Lavender farm.

Spa Store


You can clean your home, fruits, vegetables and meats with the same 'Aqueous Ozone' that spas and other companies use. Tersano's ‘Aqueous Ozone’ Cleaning Systemt is the world's most effective chemical-free cleaner. ‘Aqueous Ozone’ quickly oxidizes (kills) viruses and bacteria (including E.coli, Salmonella, MRSA, C-Difficil), mold, mildew and other contaminants on any item or surface - from toilets to bedspreads - before changing safely back into water and oxygen. ‘Aqueous Ozone’ is 3000 times faster and 50% more powerful than bleach and chlorine-based cleaners. It is 100% chemical free - no toxins, carcinogens or chemical residue - and safe for babies, pets and people with sensitive skin or those with strong reactions to normal cleaners. ‘Aqueous Ozone’ has long been used in water treatment, food sterilization and medical therapies for its remarkable anti-viral, and anti-fungal properties. It sounds too good to be true, but the data show how effective the system works.
I'm a believer.
~ Julie

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