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The International Standards of SpaExcellence(SM)2008
The International Standards of SpaExcellence(SM)2010

Managing for the Sustained Success of a Spa - A Quality System Approach
with Guidance and Examples

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**Electronic file will be sent via email.

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Spa People in the News 

Red Door Spas Announces the Appointment of Jeff Kohl to the Position of Senior Vice President and Chief Operating Officer

STAMFORD, CT - Oct. 11, 2011- Red Door Spas, the leading North American day spa operator and globally recognized spa brand, announced today the appointment of Jeff Kohl as its Senior Vice President and Chief Operating Officer. As the company looks to continue to innovate and expand, Jeff brings extensive expertise in spa business management, marketing, retailing, and operations. In his new role, Jeff will direct all Red Door Spa operations globally, including strategic partnership development and management of the company's 31 full-service spa and salon properties and 1,500+ spa associates. Jeff will report directly to Todd Walter, CEO of Red Door Spa Holdings.

With over 23 years of operating leadership in the spa and hospitality industries, Jeff comes to Red Door with a global relationship network that will support Red Door Spas' domestic and international expansion plans. Prior to joining Red Door Spas, Jeff was Director of Global Hospitality Sales for Precor Incorporated, where he served as the primary relationship manager for multiple hospitality companies and real estate developers worldwide. Throughout his career, Jeff has held senior-level positions in the luxury spa industry, including: Spa Director, The Sonoma Mission Inn & Spa, in Sonoma, California; Spa Director, The PGA National Resort & Spa, in Palm Beach Gardens, FL; Director, Spa Operations for Princess Cruises, overseeing spa operations, leading a global staff of 1,200 associates, and developing marketing programs to increase revenue and profitability; and Manager, Spa and Fitness for The Disney Institute and Disney Cruise Lines where he successfully launched their spa business.

Jeff currently serves as a Director of the International Spa Association (ISPA) and President of the ISPA Foundation. For the past 15 years, Jeff has been actively involved with ISPA, holding various roles including Director, Chairman, and Treasurer. In addition, Jeff has led ISPA's international restructuring and membership enrichment plans.

"We are thrilled to have Jeff join the Red Door team and look forward to benefitting from his unique expertise and the breadth of knowledge, contacts, and achievements that he brings to our company's growing business," said Todd Walter, CEO of Red Door Spa Holdings. "We have a stellar senior management team in place and will continue to focus on what makes Red Door Spas best in class. Red Door Spas is recognized around the world for innovative and luxurious spa and salon services, advanced levels of technical expertise, and consistently delivering impeccable guest service, at all of our freestanding day spas, as well as our resort and hotel spa properties."

Red Door Spas

With its renowned beauty expertise based on the fundamental elements of day spa pioneer Elizabeth Arden, Red Door Spas operates 31 day and resort spas nationwide. Committed to enhancing the lives of its guests through beauty, harmony, and well-being, and to providing pioneering techniques, quality treatments, and advanced services, Red Door Spas will continue to expand, innovate, and remain the leader in the day spa industry for years to come.

Red Door Spa Holdings

Red Door Spa Holdings is a privately-held company backed by North Castle Partners, a private-equity firm specializing in investments in the healthy living and aging sector. Red Door Spa Holdings owns and operates spas and licenses trademarks from the publicly-traded global prestige beauty products company, Elizabeth Arden Inc., and is a separate corporate entity.

Red Door Spa Holdings currently owns and operates 50 full-service salons and day spas across the United States. This includes 31 Red Door Spas in freestanding locations and upscale resort and hotel properties, 18 Chicago-based Mario Tricoci Hair Salons and Day Spas, and one prototype location of the newest division, Simply Face & Body, in Ramsey, NJ.

More Spa People in the News

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Featured Spas

New Spa at Playacar Palace in Playa del Carmen, Mexico
New Spa at Playacar Palace in Playa del Carmen, Mexico

Guests who book a stay of five-nights or more can also take advantage of a $1,500 Resort Credit , which can be used on room upgrades, spa and beauty salon treatments, golf outings, romantic dinners, and more. Palace Resorts all-inclusive accommodations start at $171 per person, per night, based on double occupancy. To reserve your Palace Resorts stay, please visit www.PalaceResorts.com, call (800) 635-1836 or contact your preferred travel professional.

Lantana Spa at JW Marriott San Antonio
Lantana Spa at JW Marriott San Antonio

Farm to Treatment Table Lavender Experience
This package is available Saturdays only, May 12 – July 14 (excluding June 8), must be booked one week in advance and requires 48 hours notice for cancellation. 
Includes Hill Country Lavender Farm tour, a bottle of organic lavender massage oil made at the farm, lunch at Replenish Spa Café with items featuring lavender, and a lavender-based spa treatment featuring the organic lavender massage oil from the Hill Country Lavender farm.

Spa Store


You can clean your home, fruits, vegetables and meats with the same 'Aqueous Ozone' that spas and other companies use. Tersano's ‘Aqueous Ozone’ Cleaning Systemt is the world's most effective chemical-free cleaner. ‘Aqueous Ozone’ quickly oxidizes (kills) viruses and bacteria (including E.coli, Salmonella, MRSA, C-Difficil), mold, mildew and other contaminants on any item or surface - from toilets to bedspreads - before changing safely back into water and oxygen. ‘Aqueous Ozone’ is 3000 times faster and 50% more powerful than bleach and chlorine-based cleaners. It is 100% chemical free - no toxins, carcinogens or chemical residue - and safe for babies, pets and people with sensitive skin or those with strong reactions to normal cleaners. ‘Aqueous Ozone’ has long been used in water treatment, food sterilization and medical therapies for its remarkable anti-viral, and anti-fungal properties. It sounds too good to be true, but the data show how effective the system works.
I'm a believer.
~ Julie

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