International Standards of SpaExcellence(SM)2014
A Quality System Approach for Spa Businesses
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Imperial Queen's Park Hotel
Julie Register visited this hotel spa in Bangkok, Thailand in
I arrived in Bangkok ten hours before my appointment at the Imperial Mandara Spa at the Imperial Queen's Park Hotel in Bangkok. The trip to Bangkok from my home in Delaware took about 30 hours - a little longer than I expected. I was tired and sore from sitting so long. I rested at my husband's service apartment then took a taxi to the Imperial Queen's Park Hotel in the business district.
I immediately noticed the rich, warm, citrusy aroma in the hotel lobby. It was strongest at the inviting spa display. I took the elevator up to the spa and was greeted with more of the same wonderful aroma. I checked in at the reception desk and asked what the aroma was. It was lemongrass.
I was escorted to the large waiting area and served lemongrass tea. It is seems to be a most beneficial concoction - good for blood circulation, digestion, joints, bones, body aches, muscle pain, liver function, and cholesterol. It smelled wonderful and tasted mild. I could easily get used to drinking it regularly.
It was early. I was the only one there. After finishing my tea, I was escorted to my Imperial Suite. The large suite was self-contained - a closet for my clothes, a vanity area, bathroom, relaxation area, treatment tables, steam shower and a huge filled Jacuzzi with flowers floating on top. I noticed bowls of flowers under the heads of the massage tables - to give you something beautiful to look at when you are face down. I was instructed to change into a robe and relax.
|I was having the 50-minute Mandara Massage, the spa's signature treatment. It is performed by two therapists working in tandem to blend five different massage styles (Japanese Shiatsu, Thai, Hawaiian Lomi Lomi, Swedish and Balinese). My therapists, Ms. Arunee (Nee) and Ms. Pilawan (Li), had me climb onto the table and proceeded to give a perfectly choreographed massage. I tried to be "in the moment" and aware of every muscle being massaged. I don't know if it was sensory overload with so many parts of my body being massaged at once or fatigue, but I couldn't keep up. I let my mind go blank and just enjoyed the sensation. I didn't even fall asleep.
|Massage is a great treatment for jet lag. I got into the time routine in Bangkok immediately. I am sure the Mandara Massage was the reason.
|The Imperial Mandara Spa opened in February 2000. As with all the many Mandara Spas, the exquisite and exotic treatments have been adapted from the ancient health and beauty secrets of Thailand and Asia to restore harmony and well being, promote relaxation, and encourage rejuvenation. In the Imperial Mandara Spa, there are 13 treatment rooms – two double Imperial Suites, two double couples rooms, and nine single rooms (one with a table for Thai massage and another with a mat for Thai massage). All treatment rooms are self-contained and include a private shower. The two Imperial Suites have their own steam room and Jacuzzi. The Spa also includes a boutique and full service hair and beauty salon.
|Although not needed for the Spa, there are locker room facilities for club members and visitors using the fitness area, squash court, and outdoor swimming pool. The fitness center has state-of-the-art weight and exercise rooms and fully trained staff to provide fitness assessments, design personal fitness programs, and instruct how to use the most advanced computerized equipment. There are daily exercise classes, step workouts, body conditioning, and Tone Zone to concentrate on any specific trouble spots. The Hotel also has a direct access to a large public park for activities outdoors.
I don't normally discuss prices because they are subject
to change. However, I thought it would be interesting to note the price
of the Mandara Massage. At the time of my visit in June 2001, the exchange
rate was $1 US = 44 Baht.
|Mandara Massage (not in Suite)
|Use of Suite with Jacuzzi and Steam
I've had similar treatments at spas in the US and the Caribbean
that cost about $150. In general, I found the cost of spa treatments in Thailand
to be an excellent value for travelers from the US.
- "Nature's Own"
- Rejuvenating Facial
- Thai Herbal &
- Classic Deep
- Alpha-Hydroxy Lightening
- Traditional Thai
- Aromatherapy Massage
- Deep Tissue "Sports"
- Mandara Massage
- Foot Reflexology
- Tension Relief Massage
- Thai Herbal Back
- Thai Coffee Scrub
- Salt Radiance
- Javanese Lulur
- Hair Services
- French Manicure
- Paraffin Mask
- Nourishing &
- Anti-Aging Facial
- Anti-Cellulite Body
- Sculptural Firming
can be for one guest or two guests sharing)
Spa Samplers (2 hours)
- Energizing - Deep
Tissue "Sports" Massage, Rejuvenating Facial
- Relaxing - Choice
of Mandara Body Scrubs, Aromatherapy Massage
- Healing - Traditional
Thai Massage, Thai Herbal & Honey Facial
Day Package (3 hours)
- Perfect Spa Experience
- Salt Radiance, Aromatherapy Massage, "Nature's
Own" Aromatic Facial
- Mandara Sunrise -
Thai Coffee Scrub, Deep Tissue "Sports"
Massage, Rejuvenating Facial
- Asian Discovery -
Javanese Lulur, Foot Reflexology, Thai Herbal &
Package (3.5 hours)
- Romantic Getaway
- Steam, Salt Radiance, Aromatherapy Floral Bath,
Aromatherapy Massage, "Nature's Own" Aromatic
Day Package (5.5 hours)
- Ultimate Indulgence
- Steam, Aromatherapy Floral Bath, Choice of Mandara
Body Scrubs or Purifying Mud Wrap, Aromatherapy Massage,
Spa Cuisine Meal, "Nature's Own" Aromatic
Facial, Choice of Manicure or Pedicure
Photos copyright 2001, Julie Register
Hot Springs, Virginia
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