The following articles were written by Linda Bankoski, Managing Director of Education and Assessment and Julie Register, Managing Director of Operations, SpaQuality LLC. It is their goal to offer Spa Owners and Managers, through education, standards, assessment and certification, a framework to achieve a Sustainable Spa Business with:

Linda Bankoski answers your qestions on:

• The Management of Hygiene in Spas
  
• Spa Profitability and Reputation

Articles by Julie Register

• It's Time for The Spas Industry to Cross "The Chasm" and Step into "The Tornado"
• 10 Lessons on How NOT to Run a Spa and A Bad Hair Day
• A Tale of Two Spas: Every spa makes mistakes. It’s what they do about them that makes the difference!
• What Should Spas Offer in the Face of Increased Competition - Big Deals or Quality?
• Inconsistency is the Enemy of Quality at Spas
• The Importance of Document Control for Spas

The International Standards of SpaExcellence(SM)2007
A Quality Management and Certification Framework for Spas
written by Linda Bankoski and Julie Register of SpaQuality LLC

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