Google
  Web DiscoverSpas.com

Fresh Start 2014 Christmas Special

Home
On My Mind
Spa Reviews
Directory: 8,000+
US Spas
Directory: 1,000+
Global Spas
The Best Spas
Eco-Friendly Spas
Romantic Spas
Weight Loss Spas
Maternity Spas
Spa News
The Spa Experience
Spa Business Resources
DiscoverSpas.com Newsletter
Spa Business
Products and Services

The International Standards of SpaExcellence(SM)2008
The International Standards of SpaExcellence(SM)2014

A Quality System Approach for Spa Businesses
Available as an electronic book (82 pages) for $35 US.
Please note that the EXE file is not automatically delivered. The EXE file is emailed individually by me (Julie Register) as soon as I am notified of the order by PayPal. Click on the button below to order your copy.

Suggested Reading
Spa Business Books

Suggested Reading
Spa Business Magazines

Magazines

Professional Spa Training DVDs

 

Welcome to DiscoverSpas.com! I'm Julie Register, and I've provided information to spa consumers and spa professionals on the Internet for over 17 years. On this page, you will find the latest:

spa reviews,
opinion pieces,
best spas lists,
spas in the news,
spa studies,
spa industry event reports,

spa products
of note,
events for spa consumers,
events for spa professionals,

news about people in the spa industry,
spa business articles,
information about SpaQuality LLC &
upcoming spa system management courses I will teach

I invite you to explore the site further by clicking on the links to the left – US and global spa directories to help you find your next spa experience. You may want to receive the monthly e-newsletter that highlights the newest information on DiscoverSpas.com. Just enter your email address in the purple box at the right of this page and click "GO".

Around the edges of each page of the site, you’ll find links to carefully selected spa products and books from online shops. I encourage you to click on these links and appreciate any purchases you make on those sites. Please click on the related Google links that interest you, as well. These are ways that this site is funded and is able to provide this comprehensive spa information to you.

Finally, if yours is a spa that's enjoyed referrals from a free listing that I've provided during the last 17 years, I encourage you to upgrade your spa's listing to help support this site.

Kind Regards,
Julie Register (click here to learn more about me)
Owner/Editor
DiscoverSpas.com

 


Spa Reviews

The Great Wall of Yoga at The Lodge at Woodloch in Hawley, PennsylvaniaI'm hanging upside down in The Great Wall of Yoga class at The Lodge at Woodloch, a destination spa in Hawley, Pennsylvania. Sturdy adjustable canvas staps that are anchored in the wall support me. I think to myself that this is very cool, very relaxing and a great stretch. This only one of many classes I took during my stay. At the spa, I had two beer-inspired services featuring Delaware's (my home state) Dogfish Head brews. Read about my experience at The Lodge at Woodloch:

~ Julie

More Spa Reviews



On My Mind - Milton, Delaware: Dogfish Head Brewery and Prime Hook National Wildlife Refuge

The Steampunk Tree House at Dogfish Head Brewery in Milton, DelawareI enjoyed the beer-themed spa treatments at The Lodge at Woodloch that featured Delaware's Dogfish Head beer. Shortly after I returned from my stay at the spa, I headed to Milton, Delaware. Read about my visit to Dogfish Head Brewery and the Prime Hook National Wildlife Refuge.

~Julie

More On My Mind Articles

 

SpaQuality LLC to Teach On-Line Quality Management Course for Spas February 2 - March 8, 2015

ENROLL NOW!

SpaQuality LLC is committed to advancing the spa industry by 1) Providing The International Standards of SpaExcellenceSM, quality management standards for spas, 2) Educating the spa industry in quality management principles and practices, 3) Assessing spas for compliance to The International Standards of SpaExcellenceSM, 4) Recognizing spas that meet the standards with a SpaExcellenceSM Certificate and Crystal Award.

Julie Register and Linda Bankoski will next teach Building and Sustaining High Quality Systems for Spas in partnership with the University of California - Irvine Extension's online Spa and Hospitality Management Certificate Program in the Winter 2015 quarter. The 5-week course is offered as an online certificate elective. However, it may be taken without enrolling in the full certificate. The textbook for this course is The International Standards of SpaExcellenceSM.

  • Click HERE for Details of the course and to enroll for the Winter 2015 session February 2 - March 8, 2015.
  • Click HERE to order a student PDF copy of the Textbook.

Here's a sample typical of the feedback provided by the past course participants:

  • I very much appreciate the layout of the text; simplistic, smart and useful.  Plan, Document, Manage, Evaluate.  So often, those of us in Spa lean toward the creative, "right brain" personalities and live in a state of creativity; we forget to take our creative dreams and ground them in a system that will successfully bring them to fruition.  If we all started with these 4 steps we would find success easier. 
  • Just loved the structured approach and the seemingly easy, straight forward way of explaining a complex system. Thank you for sharing and I have learned so much.
  • The instructors were very knowledgeable and very available for any questions we had as students.
  • The presentations were very organized & straightforward. Great visuals & examples. The instructors were very friendly, helpful & knowledgeable.
  • Loved the sharing of ideas that we got from this class.  It opens up so much creative thinking.
  • The processes and systems are high level and could be applied to so many businesses. I can think of several ways to implement these learnings. At the same time, I gained knowledge specific to spa business.
  • The course materials are great resources.
  • What an interesting assignment.  I would never have attacked a problem the way you suggested in the reading...but what a great way to put a value to the problem and identify what needs to be done first!  This assignment rocked!  I will definitely use it in my business going forward.
  • This is really a class that the more you put into it, the more you will get out in application of the concepts.
  • This was a great course & I'm so happy that I took it.

Best Spa Lists

Spas in the News

Spa Products of Note

http://earthsenrichments.com/ Earth's Enrichments is  an emerging organic body and skin care company that prides itself on being health conscious and environmentally friendly. They offer premium USDA Certified Organic skin care products that are made with the finest ingredients. Earth's Enrichments was created to provide a healthy alternative for body and skin care. They provide top quality products that contain:

  • NO   parabens
  • NO   sulfates
  • NO   phthalates
  • NO   petroleum
  • NO   artificial coloring
  • NO   artificial fragrances
  • NO   preservatives  

More Spa Products in the News


Spa People in the News

More Spa People in the News


Events for Spa Professionals

More Spa Events in the News


Spa Conference and Expo Reports

The 2014 ISPA Conference & Expo by the NumbersThe 2014 ISPA Conference & Expo by the Numbers (October 2014)


Miraval's Executive Sous Chef Justin Macy & Pastry Chef Kim Macy
Julie Register's Report on the 2014 ISPA Media Event in New York, New York (August 2014)


Julie Register's Report on Washington Spa Alliance’s 4th Annual Symposium: History Made Real, Intimate Conversations with Movers, Shakers and News Breakers (June 2014)

 

More Conference Reports

~Julie


Spa Studies

More Spa Studies


Events for Spa Consumers

  • Sorry! None at the moment...please check back later.

 

SpaQuality News
Sante Spa Victoria 2013 revenue growth: 18%
Average Spa Industry 2013 revenue growth: 4.7%*
The difference? A SpaExcellenceSM Quality System!

SpaQuality LLC awards Sante Spa Victoria at the Westin Bear Mountain Golf Resort and Spa in Victoria, British Columbia, Canada with second SpaExcellenceSM Certification
Read more...


Sante Spa Victoria Team

*From ISPA’s 2013 US Spa Industry Study by Price Waterhouse Coopers

~Julie


SpaQuality LLC Consulting Guides the First US Spa to ISO 9001:2008 Certification


SpaQuality LLC Consulting is pleased to announce that the quality management system of their client, Glen Ivy Hot Springs, has been certified as compliant with ISO 9001:2008 standard by ABS Quality Evaluations. The certification applies to both Glen Ivy locations – the historic Glen Ivy Hot Springs spa in Corona, California and the Glen Ivy Day Spa in Brea, California. The Glen Ivy spas are the first and only spas in the United States to achieve this recognition and the only spas currently certified in North America. Read more...

~Julie


SpaQuality LLC announces the first spas to achieve SpaExcellenceSM Certification to the new 2014 International Standards of SpaExcellenceSM


The Spa at the Ritz-Carlton, Buckhead in Atlanta, GeorgiaGlen Ivy Hot Springs in Corona, California and Glen Ivy Day Spa in Brea, California have both achieved SpaExcellenceSM certification for the second year in a row. This certification recognizes the continued compliance of Glen Ivy's quality system, The Glen Ivy Way, to The International Standards of SpaExcellenceSM under the guidance of SpaQuality LLC consultants. The Glen Ivy spas are the first to be certified to the 2014 revision of The Standards, which provide a framework for performance excellence in everything that a spa does including planning, day-to-day operations, behind-the-scenes processes, leadership, teamwork, training, system evaluation, continual improvement and more. Read more...

~Julie

 

SpaQuality LLC Releases The International Standards of SpaExcellence SM2014, A Quality System Approach for Spa Businesses

The spa industry continues to grow and change to meet ever-increasing Guest expectations. In order to stay current, SpaQuality LLC, periodically updates its quality system framework, The International Standards of SpaExcellenceSM.

Linda Bankoski and I (Julie Register), Managing Directors of SpaQuality LLC, are pleased to announce the release of The International Standards of SpaExcellence SM2014, A Quality System Approach for Spa Businesses on September 30, 2013.

Spas earn the trust of their Guests and keep it by being consistent and reliable and improving to deepen the relationship with each Guest. An excellent Guest experience is the result of a well-managed, disciplined Spa that provides confidence and meets or exceeds Guest expectations consistently. The International Standards of SpaExcellenceSM2014 outline the essential elements necessary for managing Spa quality systems that enable Spas to do this and, ultimately, achieve long-term success. Excellent Spas demonstrate effective management in five key areas described in The International Standards of SpaExcellenceSM2014:

  1. Intention and Strategy,
  2. Leadership,
  3. Guest Experiences,
  4. Operations Support and
  5. Improvement.

Key changes to the 2014 standards include:

  • An expanded emphasis on Guest focus,
  • Clarification of scope (medical spas, dental spas, pet spas and auto spas are out of scope),
  • Clarification of business reviews in the Intention and Strategy and Leadership sections,
  • More detail about strategic planning and project management in the Intention and Strategy section,
  • Clarification of roles and responsibilities throughout,
  • More detail on sanitation in the Operations Support section, and
  • More detail about corrective and preventive actions in the Improvement section.

Our intention is to provide Spa professionals with what they need to know to establish an excellent Spa quality system that has integrity and which results in:

  • Satisfied and loyal Guests,
  • Engaged and dependable staff,
  • Reduced risks,
  • Smooth operations every day, and
  • Financial success.

The International Standards of SpaExcellenceSM2014, A Quality System Approach for Spa Businesses (82 pages) is available as an electronic flip book for $35 US. Please note that the EXE file is not automatically delivered. The EXE file is emailed individually by me (Julie Register) as soon as I am notified of the order by PayPal. Click on the button below to order your copy.

SpaQuality LLC is currently updating The International Standards of SpaExcellenceSM2014, A Quality System Approach for Spa Businesses with Guidance and Examples (est. 200-300 pages) that will help spa professionals apply the elements of The Standards to their spa's quality system. Anyone who purchases the 2014 standards before the version with guidance and examples is published will receive a $35 US credit towards the purchase of the version with guidance and examples.

~Julie

Sample feedback of a previous edition:

I very much appreciate the layout of the text; simplistic, smart and useful.  Plan, Document, Manage, Evaluate.  So often, those of us in Spa lean toward the creative, "right brain" personalities and live in a state of creativity; we forget to take our creative dreams and ground them in a system that will successfully bring them to fruition.  If we all started with these 4 steps we would find success easier. 

Click HERE for details about the book's contents, the Model of a Process-Based Spa Quality System and The Table of Contents.

The International Standards of SpaExcellenceSM has been sold to spas and spa professioals in over 40 countries.


SpaQuality Articles
SpaQuality LLC is committed to advancing the spa industry by 1) Providing The International Standards of SpaExcellenceSM, quality management standards for spas, 2) Educating the spa industry in quality management principles and practices, 3) Assessing spas for compliance to The International Standards of SpaExcellenceSM, 4) Recognizing spas that meet the standards with a SpaExcellenceSM Certificate and Crystal Award.

Effective Spa Team Leadership
An article written by Julie Register and Linda Bankoski for the May 2012 issue of Spa Professional Magazine. Reproduced with their permission

A spa's success is dependent on how well the staff works together as a team to understand and serve its Guests. It is the team leader's responsibility to create a work environment that engages the hearts and minds of the team members and motivates them to act together according to the spa's values. Effective teamwork accomplishes the spa's vision and mission. When the team is engaged, each member is committed both intellectually and emotionally to the spa's Guests and the spa's success. This cultivates a more tranquil and supportive environment in which to work. This positive energy directly impacts the Guests.

More SpaQuality Articles

http://click.linksynergy.com/fs-bin/click?id=*EJTVpauQ/0&offerid=61746.10000013&subid=0&type=4

Advertise

List Your Spa

Subscribe

Sign up for the DiscoverSpas.com Newsletter
Your Email:

Google Ads

Featured Spas

Roosevelt Baths & Spa in Saratoga Springs, New York
The Lodge at Woodloch in Hawley, Pennsylvania
Midweek Magic Package

January 1st - February 26th, 2015
$239 per person, per night based on double occupancy.
Sunday - Thursday nights
Two-night minimum required

Includes:
• Lucurious accommodations
• 3 creatively inspired meals daily
• Inspiring creative arts
• Group fitness classes and lectures
• Chef's cooking and baking demonstrations
• Guided group adventure excursions
• Miles of pristine wooded walking trails on site
• Personal Spa Concierge to help design your program
• Use of the 40,000 square foot Spa Complex

Call Reservations at 866.953.8500 for more information

Spa Store

mySpaShop.com
oh there's no place like
Spa at Home for the Holidays with mySpaShop
Find the perfect gifts for everyone on your list SpaTacular Specials that will fit any budget
PLUS!
15% off orders of $50 or more
E
nter code cybersale at checkout

Julie Recommends







Spa Art Gallery & Shop

 

Advertise | List Your Spa | List Your Business | Share Your News | About This Site | Disclaimer | Contact | Newsletter | Site Map

Copyright 1997-2014 Julie Register, All rights reserved
Reproduction in whole or in part without permission is prohibited.

Web Site Design by Boise Matthews and Michelle Peterson

Send This Page To a Friend