International Standards of SpaExcellence(SM)2014 A Quality System Approach for Spa Businesses
Available as an electronic book (82 pages) for $35 US.
Please note that the EXE file is not automatically delivered. The EXE file is emailed individually by me (Julie Register) as soon as I am notified of the order by PayPal. Click on the button below to order your copy.
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The 23rd ISPA Conference & Expo was held in Las Vegas, Nevada October 21-23 2013 at the Mandalay Bay Convention Center. The theme was Grow. There were 2,430 ISPA Conference attendees representing 37 countries. Unfortunately, I was only able to attend two of the three days. The two general sessions I attended both featured inspiring and interesting keynote speakers. The ISPA Alex Szekely Humanitarian Award was given to Blake Blake Mycoskie, founder and chief shoe giver of TOMS. Mary Bemis was given the ISPA Dedicated Contributor Award. Over $107,000 was raised with the winning bids for the 288 items offered at the annual ISPA Foundation Live and Silent Auction. I attended 4 of the 18 professional development sessions offered. I also experienced two great treatment demonstrations in the Relaxation Area. This year's Expo featured 220 exhibitors and sponsors. Read more...
Click HERE for Details of the course and to enroll. Registration is now open!
Click HERE to order a student PDF copy of the Textbook.
Here's a sample typical of the feedback provided by the past course participants:
Just loved the structured approach and the seemingly easy, straight forward way of explaining a complex system. Thank you for sharing and I have learned so much.
The instructors were very knowledgeable and very available for any questions we had as students.
The presentations were very organized & straightforward. Great visuals & examples. The instructorswere very friendly, helpful & knowledgeable.
Loved the sharing of ideas that we got from this class. It opens up so much creative thinking.
The processes and systems are high level and could be applied to so many businesses. I can think of several ways to implement these learnings. At the same time, I gained knowledge specific to spa business.
The course materials are great resources.
What an interesting assignment. I would never have attacked a problem the way you suggested in the reading...but what a great way to put a value to the problem and identify what needs to be done first! This assignment rocked! I will definitely use it in my business going forward.
This is really a class that the more you put into it, the more you will get out in application of the concepts.
This was a great course & I'm so happy that I took it.
According to Inga Zapara, the General Manager at Great Jones Spa, most guests of the spa come for the first time because someone has recommended it to them. Referrals are the best marketing a spa can have. It speaks well of the spa. I was like most other first time guests of Great Jones Spa. Someone had recommended it to me. I'm glad I went.
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The spa industry continues to grow and change to meet ever-increasing Guest expectations. In order to stay current, SpaQuality LLC, periodically updates its quality system framework, The International Standards of SpaExcellenceSM.
Linda Bankoski and I (Julie Register), Managing Directors of SpaQuality LLC, are pleased to announce the release of The International Standards of SpaExcellence SM2014, A Quality System Approach for Spa Businesses on September 30, 2013.
Spas earn the trust of their Guests and keep it by being consistent and reliable and improving to deepen the relationship with each Guest. An excellent Guest experience is the result of a well-managed, disciplined Spa that provides confidence and meets or exceeds Guest expectations consistently. The International Standards of SpaExcellenceSM2014 outline the essential elements necessary for managing Spa quality systems that enable Spas to do this and, ultimately, achieve long-term success. Excellent Spas demonstrate effective management in five key areas described in The International Standards of SpaExcellenceSM2014:
Intention and Strategy,
Operations Support and
Key changes to the 2014 standards include:
An expanded emphasis on Guest focus,
Clarification of scope (medical spas, dental spas, pet spas and auto spas are out of scope),
Clarification of business reviews in the Intention and Strategy and Leadership sections,
More detail about strategic planning and project management in the Intention and Strategy section,
Clarification of roles and responsibilities throughout,
More detail on sanitation in the Operations Support section, and
More detail about corrective and preventive actions in the Improvement section.
Our intention is to provide Spa professionals with what they need to know to establish an excellent Spa quality system that has integrity and which results in:
Satisfied and loyal Guests,
Engaged and dependable staff,
Smooth operations every day, and
The International Standards of SpaExcellenceSM2014, A Quality System Approach for Spa Businesses (82 pages) is available as an electronic flip book for $35 US. Please note that the EXE file is not automatically delivered. The EXE file is emailed individually by me (Julie Register) as soon as I am notified of the order by PayPal. Click on the button below to order your copy.
SpaQuality LLC is currently updating The International Standards of SpaExcellenceSM2014, A Quality System Approach for Spa Businesses with Guidance and Examples (est. 200-300 pages) that will help spa professionals apply the elements of The Standards to their spa's quality system. Anyone who purchases the 2014 standards before the version with guidance and examples is published will receive a $35 US credit towards the purchase of the version with guidance and examples.
Sample feedback of a previous edition:
I very much appreciate the layout of the text; simplistic, smart and useful. Plan, Document, Manage, Evaluate. So often, those of us in Spa lean toward the creative, "right brain" personalities and live in a state of creativity; we forget to take our creative dreams and ground them in a system that will successfully bring them to fruition. If we all started with these 4 steps we would find success easier.
Click HERE for details about the book's contents, the Model of a Process-Based Spa Quality System and The Table of Contents.
The International Standards of SpaExcellenceSM has been sold to spas and spa professioals in over 40 countries.
Effective Spa Team Leadership
An article written by Julie Register and Linda Bankoski for the May 2012 issue of Spa Professional Magazine. Reproduced with their permission
A spa's success is dependent on how well the staff works together as a team to understand and serve its Guests. It is the team leader's responsibility to create a work environment that engages the hearts and minds of the team members and motivates them to act together according to the spa's values. Effective teamwork accomplishes the spa's vision and mission. When the team is engaged, each member is committed both intellectually and emotionally to the spa's Guests and the spa's success. This cultivates a more tranquil and supportive environment in which to work. This positive energy directly impacts the Guests.