International Standards of SpaExcellence(SM)2014 A Quality System Approach for Spa Businesses
Available as an electronic book (82 pages) for $35 US.
Please note that the EXE file is not automatically delivered. The EXE file is emailed individually by me (Julie Register) as soon as I am notified of the order by PayPal. Click on the button below to order your copy.
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Sante Spa Victoria 2013 revenue growth: 18%
Average Spa Industry 2013 revenue growth: 4.7%*
The difference? A SpaExcellenceSM Quality System!
SpaQuality LLC awards Sante Spa Victoria at the Westin Bear Mountain Golf Resort and Spa in Victoria, British Columbia, Canada with second SpaExcellenceSM Certification Read more...
Sante Spa Victoria Team
*From ISPA’s 2013 US Spa Industry Study by Price Waterhouse Coopers
SpaQuality LLC Consulting Guides the First US Spa to ISO 9001:2008 Certification
SpaQuality LLC Consulting is pleased to announce that the quality management system of their client, Glen Ivy Hot Springs, has been certified as compliant with ISO 9001:2008 standard by ABS Quality Evaluations. The certification applies to both Glen Ivy locations – the historic Glen Ivy Hot Springs spa in Corona, California and the Glen Ivy Day Spa in Brea, California. The Glen Ivy spas are the first and only spas in the United States to achieve this recognition and the only spas currently certified in North America. Read more...
On My Mind - Spa Policies: Etiquette
Most spas have rules about noise in the spa. They ask Guests to turn off their cell phones and speak in quiet voices. These rules are a common courtesy to other guests at the spa and help maintain the spa ambiance. Many spas say that in their policies. I think my favorite is from Spa Ojai at Ojai Valley Inn & Spa, which states in its spa FAQs: Freedom Zone - The Spa Village is recognized as a Freedom Zone - free from cell phones, pets, smoking and disquieting behavior. I like the integrity. This is not only stated on the web site and brochure, it is posted at the entrance to the spa (picture above). The intent is fabulous. I especially like freedom from "disquieting behavior." That says so much more than asking guests to talk softly. Read More...
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Click HERE for Details of the course and to enroll.
Click HERE to order a student PDF copy of the Textbook.
Here's a sample typical of the feedback provided by the past course participants:
Just loved the structured approach and the seemingly easy, straight forward way of explaining a complex system. Thank you for sharing and I have learned so much.
The instructors were very knowledgeable and very available for any questions we had as students.
The presentations were very organized & straightforward. Great visuals & examples. The instructorswere very friendly, helpful & knowledgeable.
Loved the sharing of ideas that we got from this class. It opens up so much creative thinking.
The processes and systems are high level and could be applied to so many businesses. I can think of several ways to implement these learnings. At the same time, I gained knowledge specific to spa business.
The course materials are great resources.
What an interesting assignment. I would never have attacked a problem the way you suggested in the reading...but what a great way to put a value to the problem and identify what needs to be done first! This assignment rocked! I will definitely use it in my business going forward.
This is really a class that the more you put into it, the more you will get out in application of the concepts.
This was a great course & I'm so happy that I took it.
Glen Ivy Hot Springs in Corona, California and Glen Ivy Day Spa in Brea, California have both achieved SpaExcellenceSM certification for the second year in a row. This certification recognizes the continued compliance of Glen Ivy's quality system, The Glen Ivy Way, to The International Standards of SpaExcellenceSM under the guidance of SpaQuality LLC consultants. The Glen Ivy spas are the first to be certified to the 2014 revision of The Standards, which provide a framework for performance excellence in everything that a spa does including planning, day-to-day operations, behind-the-scenes processes, leadership, teamwork, training, system evaluation, continual improvement and more. Read more...
SpaQuality LLC Releases The International Standards of SpaExcellence SM2014, A Quality System Approach for Spa Businesses
The spa industry continues to grow and change to meet ever-increasing Guest expectations. In order to stay current, SpaQuality LLC, periodically updates its quality system framework, The International Standards of SpaExcellenceSM.
Linda Bankoski and I (Julie Register), Managing Directors of SpaQuality LLC, are pleased to announce the release of The International Standards of SpaExcellence SM2014, A Quality System Approach for Spa Businesses on September 30, 2013.
Spas earn the trust of their Guests and keep it by being consistent and reliable and improving to deepen the relationship with each Guest. An excellent Guest experience is the result of a well-managed, disciplined Spa that provides confidence and meets or exceeds Guest expectations consistently. The International Standards of SpaExcellenceSM2014 outline the essential elements necessary for managing Spa quality systems that enable Spas to do this and, ultimately, achieve long-term success. Excellent Spas demonstrate effective management in five key areas described in The International Standards of SpaExcellenceSM2014:
Intention and Strategy,
Operations Support and
Key changes to the 2014 standards include:
An expanded emphasis on Guest focus,
Clarification of scope (medical spas, dental spas, pet spas and auto spas are out of scope),
Clarification of business reviews in the Intention and Strategy and Leadership sections,
More detail about strategic planning and project management in the Intention and Strategy section,
Clarification of roles and responsibilities throughout,
More detail on sanitation in the Operations Support section, and
More detail about corrective and preventive actions in the Improvement section.
Our intention is to provide Spa professionals with what they need to know to establish an excellent Spa quality system that has integrity and which results in:
Satisfied and loyal Guests,
Engaged and dependable staff,
Smooth operations every day, and
The International Standards of SpaExcellenceSM2014, A Quality System Approach for Spa Businesses (82 pages) is available as an electronic flip book for $35 US. Please note that the EXE file is not automatically delivered. The EXE file is emailed individually by me (Julie Register) as soon as I am notified of the order by PayPal. Click on the button below to order your copy.
SpaQuality LLC is currently updating The International Standards of SpaExcellenceSM2014, A Quality System Approach for Spa Businesses with Guidance and Examples (est. 200-300 pages) that will help spa professionals apply the elements of The Standards to their spa's quality system. Anyone who purchases the 2014 standards before the version with guidance and examples is published will receive a $35 US credit towards the purchase of the version with guidance and examples.
Sample feedback of a previous edition:
I very much appreciate the layout of the text; simplistic, smart and useful. Plan, Document, Manage, Evaluate. So often, those of us in Spa lean toward the creative, "right brain" personalities and live in a state of creativity; we forget to take our creative dreams and ground them in a system that will successfully bring them to fruition. If we all started with these 4 steps we would find success easier.
Click HERE for details about the book's contents, the Model of a Process-Based Spa Quality System and The Table of Contents.
The International Standards of SpaExcellenceSM has been sold to spas and spa professioals in over 40 countries.
Effective Spa Team Leadership
An article written by Julie Register and Linda Bankoski for the May 2012 issue of Spa Professional Magazine. Reproduced with their permission
A spa's success is dependent on how well the staff works together as a team to understand and serve its Guests. It is the team leader's responsibility to create a work environment that engages the hearts and minds of the team members and motivates them to act together according to the spa's values. Effective teamwork accomplishes the spa's vision and mission. When the team is engaged, each member is committed both intellectually and emotionally to the spa's Guests and the spa's success. This cultivates a more tranquil and supportive environment in which to work. This positive energy directly impacts the Guests.