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The International Standards of SpaExcellence(SM)2008
The International Standards of SpaExcellence(SM)2014

A Quality System Approach for Spa Businesses
Available as an electronic book (82 pages) for $35 US.
Please note that the EXE file is not automatically delivered. The EXE file is emailed individually by me (Julie Register) as soon as I am notified of the order by PayPal. Click on the button below to order your copy.

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Welcome to DiscoverSpas.com! I'm Julie Register, and I've provided information to spa consumers and spa professionals on the Internet for over 16 years. On this page, you will find the latest:

spa reviews,
opinion pieces,
best spas lists,
spas in the news
spa studies,
spa industry event reports,

spa products
of note,

events for spa consumers,

events for spa professionals,

news about people in the spa industry,
spa business articles
information about SpaQuality LLC &
upcoming spa courses I will teach

I invite you to explore the site further by clicking on the links to the left – US and global spa directories to help you find your next spa experience. You may want to receive the monthly e-newsletter that highlights the newest information on DiscoverSpas.com. Just enter your email address in the purple box at the top of this page and click "GO".

Around the edges of each page of the site, you’ll find links to carefully selected spa products and books from online shops. I encourage you to click on these links and appreciate any purchases you make on those sites. Please click on the related Google links that interest you, as well. These are ways that this site is funded and is able to provide this comprehensive spa information to you.

Finally, if yours is a spa that's enjoyed referrals from a free listing that I've provided during the last 16 years, I encourage you to upgrade your spa's listing to help support this site.

Kind Regards,
Julie Register (click here to learn more about me)
Owner/Editor
DiscoverSpas.com

 

ps.
If a box pops ups that asks, "To allow this website to provide information personalized for you, will you allow it to put a small file (called a cookie) on your computer?", please know that the message is NOT coming from DiscoverSpas.com. I believe the message is generated by Google, and I am in the process of asking them to block it. Thanks for your patience while I work on this. JAR


Spa Reviews

The Spa at The Homestead in Hot Springs, VirginiaThe 60,000 square-foot spa building at The Homestead was completed in 1896 for a cost of $154,000. It survived a fire that destroyed the hotel in 1901. The exterior of the building itself appears almost the same today as it did when it was built. However, there have been a lot of changes to the spa since I was last there 14 years ago. Most of them were made in the last year or so. All of them, in my opinion, are fantastic. Read about my latest experience at The Spa at The Homestead.

~Julie

Nusta SpaNusta Spa, the first LEEDTM Gold certified spa in the world, opened on May 27, 2004. It is a 5,000 square-foot day spa that offers a dedicated nail suite, separate men's and women's locker rooms with showers, two spa lounges and nine treatment rooms. I first experienced Nusta in September of 2004, again in 2010 and most recently on the anniversary of their 10th year in business.  In the last decade, some things have changed and some have remained unchanged. Read about my latest experience at Nusta Spa...

~Julie


Spa Conference and Expo Reports


Julie Register's Report on Washington Spa Alliance’s 4th Annual Symposium: History Made Real, Intimate Conversations with Movers, Shakers and News Breakers (June 2014)

More Conference Reports


On My Mind - Ethnobotany

21st Century Herbal by Michael J. Balick I have many things to thank the spa industry for including the wonderful spa treatments I have received over the years, making me more aware of breathwork, mindfulness, intention and gratitude and exposing me to yoga among others. I can also thank the spa industry for my interest in ethnobotany. Read more...

~Julie

More On My Mind Articles


Events for Spa Consumers

  • Miami Spa Month
    Spa treatments for as low as $99 at Miami’s premier spas.
    July 1 - August 31, 2014
  • SpaWeek
    Hundreds of spa and wellness locations across North America provide two to three full-service spa treatments for just $50 each.
    October 20-26, 2014
  • National Spa Week (NSW)
    United Kingdom spas and salons ‘Meet and Treat’ meet new clients and treat them with new experiences and added value offers.
    November 3–7, 2014

Best Spa Lists

Spas in the News

Spa Products of Note

SeabuckWonders offers organic, nutricosmetic personal care products for healthier, softer and more radiant skin. High in omegas 3, 6, 7 and 9, the sea buckthorn berry offers innumerable topical benefits for skin, hair and nails, as well as internal health-boosting benefits. SeabuckWonders is involved in every step of developing their products—from growing the sea buckthorn plants in the Himalayas, to harvesting and extracting the seed and berry oils that are the foundation of these products, to mixing and testing the final formulas. Consumers can be assured they are receiving truly natural products with a high concentration of sea buckthorn, which maximizes the benefits and desired results.

SeabuckWonders Exfoliating Facial Cleanser
SeabuckWonders Exfoliating Facial Cleanser
Ideal for all skin types, this invigorating cleanser leaves skin feeling clean, balanced, and beautiful and is an excellent first step in any skincare routine.
SeabuckWonders Facial Cream
SeabuckWonders Facial Cream
This hydrating yet lightweight formula absorbs quickly and nurtures the skin for a soft, smooth complexion while minimizing fine lines and protecting the skin from the damaging effects of the sun and environmental pollutants.
SeabuckWonders Deep Hydrating Serum
SeabuckWonders Deep Hydrating Serum
Nourishing and supporting cell regeneration to minimize fine lines and help maintain a youthful, healthy glow, the serum is ideal for all skin types and will not leave skin oily or irritated.
SeabuckWonders Body Lotion
SeabuckWonders Body Lotion
With a potent infusion of omegas 3, 6, 9 and the powerful skin-healing Omega-7, this lotion provides nourishment with age-defying properties for soft, healthy skin.

More Spa Products in the News


Spa People in the News

More Spa People in the News


Events for Spa Professionals

More Spa Events in the News


Spa Conference and Expo Reports
Julie Register's Report on Washington Spa Alliance’s 4th Annual Symposium: History Made Real, Intimate Conversations with Movers, Shakers and News Breakers (June 2014)

The Spa at the Ritz-Carlton, Buckhead in Atlanta, Georgia
Julie Register's Report on the The 2013 ISPA Conference & Expo in Las Vegas, Nevada (October 2013)


Miraval's Executive Sous Chef Justin Macy & Pastry Chef Kim Macy
Julie Register's Report on the 2013 ISPA Media Event in New York, New York (August 2013)

 

More Conference Reports

~Julie


Spa Studies

More Spa Studies

 

SpaQuality News
Sante Spa Victoria 2013 revenue growth: 18%
Average Spa Industry 2013 revenue growth: 4.7%*
The difference? A SpaExcellenceSM Quality System!

SpaQuality LLC awards Sante Spa Victoria at the Westin Bear Mountain Golf Resort and Spa in Victoria, British Columbia, Canada with second SpaExcellenceSM Certification
Read more...


Sante Spa Victoria Team

*From ISPA’s 2013 US Spa Industry Study by Price Waterhouse Coopers

~Julie


SpaQuality LLC Consulting Guides the First US Spa to ISO 9001:2008 Certification


SpaQuality LLC Consulting is pleased to announce that the quality management system of their client, Glen Ivy Hot Springs, has been certified as compliant with ISO 9001:2008 standard by ABS Quality Evaluations. The certification applies to both Glen Ivy locations – the historic Glen Ivy Hot Springs spa in Corona, California and the Glen Ivy Day Spa in Brea, California. The Glen Ivy spas are the first and only spas in the United States to achieve this recognition and the only spas currently certified in North America. Read more...

~Julie


SpaQuality LLC Teaches 5-Week On-Line Quality Management Course for Spas
SpaQuality LLC is committed to advancing the spa industry by 1) Providing The International Standards of SpaExcellenceSM, quality management standards for spas, 2) Educating the spa industry in quality management principles and practices, 3) Assessing spas for compliance to The International Standards of SpaExcellenceSM, 4) Recognizing spas that meet the standards with a SpaExcellenceSM Certificate and Crystal Award.

Julie Register and Linda Bankoski will next teach Building and Sustaining High Quality Systems for Spas in partnership with the University of California - Irvine Extension's online Spa and Hospitality Management Certificate Program in the Winter 2015 quarter. The 5-week course is offered as an online certificate elective. However, it may be taken without enrolling in the full certificate. The textbook for this course is The International Standards of SpaExcellenceSM.

  • Click HERE for Details of the course and to enroll.
  • Click HERE to order a student PDF copy of the Textbook.

Here's a sample typical of the feedback provided by the past course participants:

  • Just loved the structured approach and the seemingly easy, straight forward way of explaining a complex system. Thank you for sharing and I have learned so much.
  • The instructors were very knowledgeable and very available for any questions we had as students.
  • The presentations were very organized & straightforward. Great visuals & examples. The instructors were very friendly, helpful & knowledgeable.
  • Loved the sharing of ideas that we got from this class.  It opens up so much creative thinking.
  • The processes and systems are high level and could be applied to so many businesses. I can think of several ways to implement these learnings. At the same time, I gained knowledge specific to spa business.
  • The course materials are great resources.
  • What an interesting assignment.  I would never have attacked a problem the way you suggested in the reading...but what a great way to put a value to the problem and identify what needs to be done first!  This assignment rocked!  I will definitely use it in my business going forward.
  • This is really a class that the more you put into it, the more you will get out in application of the concepts.
  • This was a great course & I'm so happy that I took it.

Check back for the next course dates.


SpaQuality LLC announces the first spas to achieve SpaExcellenceSM Certification to the new 2014 International Standards of SpaExcellenceSM


The Spa at the Ritz-Carlton, Buckhead in Atlanta, GeorgiaGlen Ivy Hot Springs in Corona, California and Glen Ivy Day Spa in Brea, California have both achieved SpaExcellenceSM certification for the second year in a row. This certification recognizes the continued compliance of Glen Ivy's quality system, The Glen Ivy Way, to The International Standards of SpaExcellenceSM under the guidance of SpaQuality LLC consultants. The Glen Ivy spas are the first to be certified to the 2014 revision of The Standards, which provide a framework for performance excellence in everything that a spa does including planning, day-to-day operations, behind-the-scenes processes, leadership, teamwork, training, system evaluation, continual improvement and more. Read more...

~Julie

 

SpaQuality LLC Releases The International Standards of SpaExcellence SM2014, A Quality System Approach for Spa Businesses

The spa industry continues to grow and change to meet ever-increasing Guest expectations. In order to stay current, SpaQuality LLC, periodically updates its quality system framework, The International Standards of SpaExcellenceSM.

Linda Bankoski and I (Julie Register), Managing Directors of SpaQuality LLC, are pleased to announce the release of The International Standards of SpaExcellence SM2014, A Quality System Approach for Spa Businesses on September 30, 2013.

Spas earn the trust of their Guests and keep it by being consistent and reliable and improving to deepen the relationship with each Guest. An excellent Guest experience is the result of a well-managed, disciplined Spa that provides confidence and meets or exceeds Guest expectations consistently. The International Standards of SpaExcellenceSM2014 outline the essential elements necessary for managing Spa quality systems that enable Spas to do this and, ultimately, achieve long-term success. Excellent Spas demonstrate effective management in five key areas described in The International Standards of SpaExcellenceSM2014:

  1. Intention and Strategy,
  2. Leadership,
  3. Guest Experiences,
  4. Operations Support and
  5. Improvement.

Key changes to the 2014 standards include:

  • An expanded emphasis on Guest focus,
  • Clarification of scope (medical spas, dental spas, pet spas and auto spas are out of scope),
  • Clarification of business reviews in the Intention and Strategy and Leadership sections,
  • More detail about strategic planning and project management in the Intention and Strategy section,
  • Clarification of roles and responsibilities throughout,
  • More detail on sanitation in the Operations Support section, and
  • More detail about corrective and preventive actions in the Improvement section.

Our intention is to provide Spa professionals with what they need to know to establish an excellent Spa quality system that has integrity and which results in:

  • Satisfied and loyal Guests,
  • Engaged and dependable staff,
  • Reduced risks,
  • Smooth operations every day, and
  • Financial success.

The International Standards of SpaExcellenceSM2014, A Quality System Approach for Spa Businesses (82 pages) is available as an electronic flip book for $35 US. Please note that the EXE file is not automatically delivered. The EXE file is emailed individually by me (Julie Register) as soon as I am notified of the order by PayPal. Click on the button below to order your copy.

SpaQuality LLC is currently updating The International Standards of SpaExcellenceSM2014, A Quality System Approach for Spa Businesses with Guidance and Examples (est. 200-300 pages) that will help spa professionals apply the elements of The Standards to their spa's quality system. Anyone who purchases the 2014 standards before the version with guidance and examples is published will receive a $35 US credit towards the purchase of the version with guidance and examples.

~Julie

Sample feedback of a previous edition:

I very much appreciate the layout of the text; simplistic, smart and useful.  Plan, Document, Manage, Evaluate.  So often, those of us in Spa lean toward the creative, "right brain" personalities and live in a state of creativity; we forget to take our creative dreams and ground them in a system that will successfully bring them to fruition.  If we all started with these 4 steps we would find success easier. 

Click HERE for details about the book's contents, the Model of a Process-Based Spa Quality System and The Table of Contents.

The International Standards of SpaExcellenceSM has been sold to spas and spa professioals in over 40 countries.


SpaQuality Articles
SpaQuality LLC is committed to advancing the spa industry by 1) Providing The International Standards of SpaExcellenceSM, quality management standards for spas, 2) Educating the spa industry in quality management principles and practices, 3) Assessing spas for compliance to The International Standards of SpaExcellenceSM, 4) Recognizing spas that meet the standards with a SpaExcellenceSM Certificate and Crystal Award.

Effective Spa Team Leadership
An article written by Julie Register and Linda Bankoski for the May 2012 issue of Spa Professional Magazine. Reproduced with their permission

A spa's success is dependent on how well the staff works together as a team to understand and serve its Guests. It is the team leader's responsibility to create a work environment that engages the hearts and minds of the team members and motivates them to act together according to the spa's values. Effective teamwork accomplishes the spa's vision and mission. When the team is engaged, each member is committed both intellectually and emotionally to the spa's Guests and the spa's success. This cultivates a more tranquil and supportive environment in which to work. This positive energy directly impacts the Guests.

More SpaQuality Articles

http://click.linksynergy.com/fs-bin/click?id=*EJTVpauQ/0&offerid=61746.10000013&subid=0&type=4
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