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The International Standards of SpaExcellence(SM)2008
The International Standards of SpaExcellence(SM)2010

Managing for the Sustained Success of a Spa - A Quality System Approach
with Guidance and Examples

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*Includes shipping to US and Canada only.
**Electronic file will be sent via email.

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One Spa and Health Club at the Sheraton Grand Hotel & Spa in Edinburgh, Scotland
Julie Register visited this Hotel Spa in May 2002

The One Spa Facility

One Spa at the Sheraton Grand in Edinburgh is simply in a class of its own. Completed in September 2001 for ~$20 million, this 35,0000 square-foot, three-story, high-tech, highly enjoyable spa has just about everything a spa-lover could ask for. The spa occupies floors 4-6 of a separate building connected to the Sheraton Grand by way of a glass overpass. It is the largest spa in the UK.

Architect Terry Farrel and designer The Syntax Group, have not just built a spa with many, many nice features and top-of-the-line equipment to enable you to "be at one with yourself," they thought out the smallest details to delight spa guests: access with a wave of a wristband, an incredibly complete thermal suite, aroma showers, individual whirlpools you can program with various scents, a huge rooftop hydropool with jets to stand under to massage neck and shoulders, changing colored lights in treatment rooms, a projected clock on the reception area floor, projected waves on the spa waiting room floor, very comfortable chairs, and bold blue stripes that decorate the windows of the spa to create privacy. These are just a few of the features that I loved about this spa. I could, and did, spend the better part of a day here. I envy those that live close enough to have a local membership. Here is a mini-tour of One Spa. Be sure to click on the photos at the right. Seeing is believing...

On the first floor is the reception area, fitness center, and spa cafe. At the Spa Reception desk, you are given a Swatch wristband*. It is programmed to allow you access only to the areas of the spa appropriate for your visit. For example,if you are only going to work out in the gym, the wristband would be programmed to allow you to enter the locker room and fitness area. If you were a hotel guest not having spa services, you would be allowed to enter the locker room, fitness and pool areas, unless you paid an additional fee for access to the Thermal Suite and Hydropool. A spa guest would have access to all areas including the Thermal Suite and Hydropool.

Click to Enlarge - One Spa's Reception Area. Spa Cafe is beyond. Note clock projected on floor.

On one side of the reception desk is the Fitness Center with true state-of-the-art weight machines that you or your trainer program. Insert the programmed key and the machine adjusts the seat and weight, indicates and counts the number of reps and sets, etc.. The same goes for the Techno gym cardio machines with TV. If you use a trainer, he/she can follow your progress, adjust the machine settings, and set goals for you. The only thing that One Spa does not have is a fitness studio for yoga, aerobics, etc. 

On the other side of the reception desk is the Spa Cafe. Food for the Spa Cafe was provided by Santini restaurant on floor 3 of the building (garage car park is on 1 and 2). At the time of my visit, there were healthy options, but they are looking into changing to spa cuisine.

Half a flight up from the spa reception is the locker room. Pass your Swatch wristband over a keypad and the door to the locker room opens. Just inside the door is another pad under a screen. Pass the wristband over the pad and a floor plan of the locker room pops up highlighting the number and location of the locker you are to use. Go over to the locker, pass the Swatch over the "lock" and the locker opens, close the locker, pass the Swatch again and it locks. 


Stairs from Reception Area to Locker Rooms, Entrance to Women's Locker Room, Vanity Area

Keypad for Locker Assignment, Lockers

A walk through the locker room takes you down a long corridor and up a flight of stairs alongside a stainless steel step waterfall of overflow from the watsu pool. On the second floor is the 19 meter ozone-friendly swimming pool with overflowing sides and a bridge at one end. Tucked in a corner are two individual hydrotherapy tubs you can program to fill with water and your choice of eucalyptus, jasmine, lavender or chamomile scents. The pool is lined with lots of comfy lounge chairs.

 19 meter ozone-friendly swimming pool
Stairs from Locker Area to Pool Area, Infinity Edge 19m Pool and Hydrotherapy Tubs

Half a flight up from the main pool is the a 4 foot deep pool kept at 35deg C that can be used for watsu. It has water jets set at different heights. Get in the pool, slip through the opening and you find yourself out in the fresh air in the rooftop hydropool with overhead spouts to massage your neck and shoulders and lots of bubble jets to soothe your tired muscles. More comfy lounge chairs line the gallery overlooking outdoor whirlpool. 

*
Watsu Pool, Rooftop Whirlpool and Lounge Chairs Overlooking the Whirlpool

When you tire of the whirlpool, wave your Swatch over the pad to the Thermal Suite. Fiber optic lighting - ice blue, raspberry, lime green, white - changes colors in the suite's rooms. The Thermal Suite contains:

  • Biosauna - slightly humid and not as hot as a regular sauna scented with orange essence

  • Rock Sauna - Finnish Sauna 20 deg C hotter than the Biosauna with a dry heat

  • Two lifestyle showers curled around like a snail - one rainforest (larger drips) scented with passion flower scent, the other with a mint mist

  • Laconium - cooler but still warm, tiled seats, cool water in center, cool water hose for ankles if you get too hot

  • Hammam 

  • Aroma room - steam room with aroma of the day (jasmine on the day of my visit)

  • Tepidarium - reclining plinths with warm water circulated under the tiles

**
BioSauna and Rock Sauna

**
Laconium and Hammam

**
Tepidarium and Ice Drench

Half a flight down from the spa reception, wave your wristband over the keypad and you enter the spa with 11 treatment rooms, each with private showers and heated, motorized massage tables. There is also a hydrobath room, a room with marble plinth heated with warm water underneath (for salt and oil scrubs), a serail mud room (like razul) with muds from Canada, an oriental massage room with floor mat, and a manicure, pedicure, and makeup studio. 

*
Serail Mud Room, Thai Massage Room, Hydrobath Room

One Spa Treatments

One spa carries E'SPA products and treatments. A unique offering of E'SPA is the ability to book time instead of a specific treatment. You meet with your therapist to discuss your current state of being and decide on a course of spa treatments to fill your allotted time. The therapist is qualified to do everything from a facial to Ayurveda.

After I had relaxed in the Thermal Suite, I checked in at the spa desk, since it was almost time for my treatment. I was shown to the spa lounge and brought a cool drink.

**

I wasn't there long before my therapist, Joanne, came to escort me to my treatment room. I started my treatment time with a consultation with Joanne. She gave me a footbath and foot massage while I drank tea and discussed my goals for the session. Joanne chose the Marma Ayurvedic Treatment for me. She asked me to select oils for face and body and mist by choosing the aroma I preferred. I got on the table and closed my eyes. Joanne started the treatment with softly ringing chimes. She then gave me a whole-body salt and oil scrub to exfoliate my skin. When I turned on my stomach, I noticed a beautiful flower floating in a bowl beneath the headrest. When the scrub was done, I rinsed off in the in-room shower and Joanne changed the sheets. I got back on the table and Joanne gave me a facial and massaged my face. She ran warm oil in my hair and massaged my head and scalp. Then the Marma Massage began. Joanne poured warm oil in my naval and massaged my body. She gently massaged tiny circles up my legs. I turned over and she used hot stones on my back as she finished the massage. The last part was a stretch. Joanne ended the treatment as she had begun it - with softly ringing chimes. It was the most profoundly relaxing treatment I have ever had. I left definitely "at one with myself."




Sheraton Grand in Edinburgh

The interior of the Sheraton Grand in Edinburgh was recently refurbished with rich cherry wood and new soft ware (carpets, upholstery, etc.). The location is wonderful for walking about Edinburgh - close to the Edinburgh Castle and shopping.

I stayed in a Grand Room which offered a view of Edinburgh Castle. Amenities included a thick terry robe, ironing board, iron, and air conditioning. All rooms have a desk with electrical converters built in which I found to be extremely convenient.

More information 

The Sheraton Grand Hotel & Spa in Edinburgh is a member of Connoisseurs Scotland, an elite collection of Scotland's finest properties and travel experiences. Featuring a small number of luxury hotels, each with a quality and character of its own, set in unique locations throughout Scotland. In addition to the hotels there is the Royal Scotsman, an exclusive train which revives the romance and elegance of times past. There is also a ship, The Hebridean Princess, that can transport guests to a hidden Scotland in total luxury.

Information and Photos

Contact
The Spa at One at the Sheraton Grand in Edinburgh
• Address: 
8 Conference Square, Edinburgh EH3 8AN Scotland
• Phone:
+44 (0) 131 221 7777
• Fax:
+44 (0) 131 221 7778
Spa Email 
• Spa Web Site
Hotel Email 
• Hotel Web Site

More Spas in Scotland
• Complete Spas in Scotland Index

Related Resources
Connoisseur's Scotland
About Scotland
Golf in Scotland
Attractions in Scotland
Highland Games
Little's Chauffer Drive 
Virgin Atlantic (offers massage and hand therapy on random basis in Upper Class on Heathrow flights) 
British Airways

Suggested
Reading

Hidden Places of Scotland
Fodor's Scotland
Footprint Scotland Handbook
Poetry of Robert Burns
Poems, Chiefly in the Scottish Dialect
Gleneagles Hotel
Castles & Ancient Monuments of Scotland

Photos copyright 2002, Julie Register
unless marked * which are courtesy of the designers, The Syntax Group

 

 

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